IT HELP DESK TECHNICIAN

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Our Kelowna client is a leading digital solutions company, that thrives at providing the best customer service experience to their customers. They are currently looking for a dynamic and self-motivated IT Help Desk Technician to join their team.


RESPONSIBILITIES:

  • Provide technical assistance and support for incoming requests and issues related to Print, Scan to Email and related network connection issues.
  • Respond to requests either in person, over the phone, email, Teams or through the help desk system.
  • Respond to email messages from customers and end-users seeking support.
  • Assist in completion of site surveys, remote installation of drivers and software.
  • Follow up with customers to ensure installation has been completed.
  • Remotely resolve technical problems.
  • Ensure best practices are always followed.
  • Conduct post-install surveys and follow up support.

REQUIREMENTS:

  • High school diploma
  • At least 1 year’s experience working in a Help Desk environment.
  • IP Networking: Knowledge of IPv4 Addressing, DHCP, DNS, Wireless Networks
  • Working knowledge of common operating systems and software applications (Windows & Mac OS).
  • Good phone skills, with a professional demeanour.
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Demonstrate a friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Able to work in an extremely fast-paced dynamic environment.
  • Strong troubleshooting skills.
  • Ability to quickly learn, analyze, and troubleshoot new applications.


If you are interested in applying for this position, please email resume to [email protected] with salary expectations. 

We thank all those who express interest in this opportunity however only those short-listed will be contacted.

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