We are recruiting for our Kelowna client for a competent Executive Administrative Assistant to provide excellent customer service and administrative support in a well-organized and timely manner. You will work on a one-to-one basis on a variety of tasks related to the executive’s working life and communication. The ideal candidate must be extremely detail-oriented, enthusiastic, self-starting and deeply committed to the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Professionally respond to telephone calls, convey messages, monitor e-mail requests and follow up with customer.

• Manage and maintain executives' schedules, appointments and travel arrangements when necessary.

• Arrange and co-ordinate meetings and events and trade shows.

• Produce reports, presentations and briefs.

• Must be able to travel within North America.

• Follow up on all requests from customers and ensure that issues are resolved both promptly and thoroughly across multiple channels (phone, email faxes, etc.).

• Must be a quick learner, self-starter and a go-getter with the ability to handle customer orders from order placement to order delivery

• Review and process all warranty claims.

• Must have experience with data entry and order entry.

• Responsible for keeping track of purchase order and schedule deadlines.

• Need to be able to keep track of large number of orders via our vendors project management software.

• Managing and tracking of samples and warranty replacement products

• Process sales transactions, data entry of client orders and other information.

• Answers routine product questions and directs questions to appropriate personnel when necessary.

• File and retrieve documents and reference materials.

• Answering phones Order entry Order Tracking Order Scheduling

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Build sustainable relationships and trust with customer accounts through open and interactive communication

BEHAVIOURAL COMPETENCIES

• Problem analysis and problem solving skills

• Judgment and decision-making ability

• Ability to take initiative

• Must be exceptionally detail-oriented

• Ability to communicate clearly and professionally, both verbally and in writing

• Excellent organizational, problem solving and time management skills

• Punctual and very organized but also very flexible and able to adapt to rapid changes.

• Ability to manage own time

EDUCATION AND EXPERIENCE

• Minimum 3 years experience providing support at a high level.

• Proficient computer skills and in-depth knowledge of relevant software such as MS Office (ie: word, excel, outlook, etc).

• Knowledge of standard office administrative practices and procedures.

• Must have valid passport and be willing to travel several times a year.

• Minimum 3 years experience in a customer service or help desk capacity.

• Solid written and verbal communication skills.

• Post-secondary education preferred.

• Full comprehension of office management systems and procedures.

• Exemplary planning and time management skills.

• High School degree; additional qualification as personal assistant would be considered an advantage.

• Ability to multi-task, prioritize, and manage time effectively.

Please provide resume via email along with your expected salary in body of email. Thank you in advance for your application. Only candidates that meet the requirements will be contacted for interviews.