CUSTOMER SERVICE REPRESENTATIVE | POSITION CLOSED 


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We are recruiting for our Kelowna client for a competent Customer Service Representative to provide excellent customer service and support in a well-organized and timely manner.


In this role you will be providing stellar customer service as you handle incoming inquiries from clients in regards to billing, service issues, service requests, product ordering, etc. The ideal candidate will demonstrate a kind and friendly approach while listening to customers, analyzing their needs and helping resolve their issues. If you are details oriented, and enjoy solving problems both imaginatively and resourcefully; consider a career with us today!


WHAT YOU’LL DO:

  • Answering inbound calls
  • Provide above average customer service to both internal and external customers
  • Liaison with internal departments to ensure the smooth transition of the customer’s orders and requests
  • Accurately input data entry information into system
  • Resolve product or service problems by selecting and explaining the best solution to solve the problem;
  • Provide follow up to ensure resolution
  • Identify and assess customers’ needs to achieve satisfaction
  • Go the extra mile to engage customers
  • Place or cancel customer orders

ABOUT YOU:

  • 3+ years in customer service or inside sales
  • Good problem solving skills
  • You possess an extremely positive attitude
  • Are highly organized and multi-task oriented
  • Self-motivated and reliable, punctual and efficient
  • Proficient with working with excel, computers and CRM system
  • Excellent communication skills (both oral and written) is a must
  • You love engaging with peopleYou have experience working in a customer service role with inbound customers with order taking as well as resolution order fulfillment issue
  • You are a creative thinker and are able to think out the side box and come up with solutions
  • You thrive in fast-paced environments and value working alongside smart and ambitious peers
  • You stay focused, and nothing falls through the cracks on your watch

WHAT WE CAN OFFER YOU:

  • Top paying salary
  • Great benefits
  • Dog licks from time to time
  • Tons of fun and lots of support
  • An opportunity to build a career and be promoted from within
  • Working with an outgoing, innovative, dynamic and fun team

Is this you we have been looking for? If so, please forward a resume and cover letter stating your salary expectations to [email protected]


We thank everyone for their interest however only those who are being considered will be contacted.

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