IT HELP DESK SUPPORT TECHNICIAN | POSITION CLOSED


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Our Kelowna client, an industry leader in office technology hardware is looking for a dynamic and self-motivated IT Help Desk Technician to join their awesome support team. This position is best suited for someone that is both computer-savvy and skilled in customer service. That wants to work for a company where you like to work in a goal-oriented atmosphere that is also friendly and supportive. We’re looking for a Support Technician with quantifiable networking skills and customer service experience. As a remote support technician, communication skills and knowledge of computer systems, servers, and software is paramount. You are reliable, can troubleshoot and place importance on thorough documentation.


RESPONSIBILITIES:

  • Provide technical assistance and support for incoming requests and issues related to all IT-related Managed Services.
  • Respond to requests either in person, over the phone, email, Teams or through the help desk system.
  • Respond quickly to email messages from customers and end-users seeking support.
  • Assist in completion of site surveys, remote installation of drivers and software.
  • Follow up with customers to ensure issues have been solved and the ticket has been completed.
  • Remotely resolve technical problems.
  • Ensure best practices are always followed.
  • Conduct post solution surveys and follow up support.

REQUIREMENTS:

  • High school diploma
  • At least 2 years’ experience working in a Help Desk environment.
  • IP Networking: Knowledge of IPv4 Addressing, DHCP, DNS, VPN, LAN and WAN
  • Working knowledge of common operating systems and software applications (Windows & Mac OS).
  • Windows Server 2012-19, Active Directory, Group Policy, File and printer sharing
  • Windows 7-10
  • Office365 suite
  • Mac OS Yosemite – Catalina
  • Excellent phone skills, with a professional demeanour.
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
  • Demonstrate a friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
  • Able to work in an extremely fast-paced dynamic environment.
  • Strong trouble shooting skills.
  • Ability to quickly learn, analyze, and troubleshoot new applications.
  • Working knowledge of web hosting
  • Working knowledge of Linux
  • Powershell scripting
  • Programming languages such as php, ASP.NET, perl, python
  • Cloud infrastructure like Azure, AWS

If you are interested in applying for this position, please email resume with salary expectations.

We thank all those who express interest in this opportunity however only those short-listed will be contacted.

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