Our client is looking to add a Business Systems Manager to their fast growing organization. Reporting to the Chief Operations Officer, this position is responsible for managing the dispatch center (DC) and Office Admin operations. Our client has been in business for over 25 years and is looking to grow their team by adding this vital position to their management team. They are a national company that is well-respected, an industry leader, servicing both private industry and government/municipal institutions.


• Scheduling and training of DC team members.

• Oversee day-to-day DC functions in one of the following areas: work order management, contract control, quotes, RFP/Bid process, KPI reporting, data entry.

• Prioritizes daily workflow to ensure internal and external stakeholder requirements are met.

• Supervision of staff on a daily basis; ability to lead, motivate and manage a team; strong customer service orientation.

• Project support, including coordinating the requirements of a project plan; understanding and applying principles of project control; ability to manage projects within one or more systems.

• Ability to apply issue management skills and interpersonal skills including conflict management - problem solving and analytical decision making skills.

• Conducts daily start-up meetings; organizes daily assignments/workload to team members, and assigns duties accordingly. Understands when to adjust work assignments to meet internal KPI’s.

• Trains team members in the proper execution of standard operating procedures (SOP’s) and ensures they are followed.

• Prepares and generates the daily productivity report for management. Monitors and reports on the key performance indicators (KPI’s).

• Initiates plans to motivate team members and administers performance management.

• Provides input into budget as required, and adheres to budget requirements.


• Completion of relevant post-secondary courses from a Business Management, Office Management or Operations Management program would be considered an asset.

• Advanced knowledge/understanding of facility maintenance workflow including computerized systems for activity tracking management.

• General knowledge of analytical and financial reporting.

• Candidate should have strong management experience with corporate processes and procedures

• Organizational skills and maintaining accurate records.

• Strong communication skills including written (reports, memos, schedules, etc.); verbal (employees, managers) and facilitation (employee training).

• Computer skills including word processing, spreadsheets, and e-mail; knowledge of mainframe applications.

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